Hi Tim,

We have run the test ourselves and please see the attached COA (Certificate Of Analysis). With this test result, we can assure you that our product is definitely qulified. Moreover, on 6/30 we had a phone conversation regarding to your client's "un-normal" situation. You mentioned that your client had purchased 5 bags from you, and they had issue with only one bag. With this information, we are certain that the problem should not be in our product. All of our products are manufactured at the same time with no interuption. It is not possible for different quality results. We can assume that the yellowing issue your client experienced should be created by their producing settings. 

We truly appreciate all your patience and we hope this would help clear the situation.

Yours,

Sharon

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