Hi Nat,
It’s been a while since our last conversation. How have you been? It’s my pleasure to get in contact with you again. I have received the forward Email from Nick regarding to your order of AC200. First of all, we truly appreciate your business support for a long time, and we treat your company as a very important client. We have considered your request very seriously and wanted to work through all the difficulties with you. However, I have to apologize that we are not able to maintain the same payment term as before due to our company policy. Recently we have experienced a payment delay issue from one of our other clients, which we still unable to collect the payment till now. Therefore, our Board of Directors has announced that ALL of the exportation payment terms from August, 2016 need to be L/C or T/T in advance in order to avoid the risk of company lost. The decision has been made and we are not allowed to break company rules.
However, our supervisors have a discussion regarding to your consern, and they’ve decided that in order to keep a good relationship with your company since you have been an excellent buyer, we will lower our price for this time. Please understand that the cost of raw material has been raised since last year, but we want to show our best sincere intention, therefore we will lower the price to USD 10.28/kg for this order, with L/C or T/T for payment term. We hope you can understand our difficulty, and we are looking forward to continuing business with you.

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