Dear Mr. Jim,
Regarding to our phone conversation yesterday, you have turned down our offer, which means my last offer is off the table. We are sorry that you have to give up this order. Please know that we have done our best to help the situation.
We really appreciate your support in the past, and we still wish to continue business with you. If there is anything else we could do for you, please let us know and we will do our best to serve you.
Good luck to you and wish you have a wonderful day!
Yours,
Nick
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